Courier Integration

Efficient delivery management is crucial for e-commerce success. DokanGo integrates with Steadfast courier service to automate consignment creation, tracking, and status updates, while also supporting manual entry for other delivery services.

Overview

The courier integration system streamlines your delivery workflow, reducing manual work and improving accuracy. Whether you use Steadfast's automated integration or manage deliveries manually, DokanGo provides the tools you need.

Key Capabilities

• Automatic consignment creation with Steadfast
• Real-time tracking code generation
• Automatic status synchronization
• Fraud check functionality
• Balance check integration
• Manual courier entry for other services
• Delivery performance tracking
• Courier cost analysis

Steadfast Courier Integration

Steadfast is one of Bangladesh's leading courier services, and DokanGo's deep integration makes delivery management effortless.

Automatic Consignment Creation

Create delivery consignments directly from DokanGo without logging into Steadfast's system.

How It Works:

1. Open a confirmed order in DokanGo
2. Click "Send to Steadfast" button
3. System pre-fills all information:
   • Customer name and phone
   • Delivery address
   • Order amount (for COD)
   • Product details
   • Special instructions
4. Review and adjust if needed
5. Click "Create Consignment"
6. Consignment is created in Steadfast system
7. Tracking code is automatically saved to the order

Information Sent to Steadfast:

• Recipient name
• Recipient phone number
• Complete delivery address (house, road, area, thana, district)
• COD amount (if applicable)
• Product description
• Number of items
• Delivery instructions
• Merchant reference (order ID)

Benefits:

• No manual data entry in Steadfast portal
• Reduced errors from retyping information
• Faster processing (seconds instead of minutes)
• Automatic tracking code capture
• Complete audit trail

Tracking Code Generation

When you create a consignment, Steadfast generates a unique tracking code.

Tracking Code Features:

• Unique identifier for each delivery
• Used by courier to track package
• Shared with customer for order tracking
• Automatically saved in DokanGo order
• Visible in order details and customer tracking page

Customer Benefits:

• Customers can track delivery progress
• Reduces "where is my order?" inquiries
• Builds trust and transparency
• Improves customer satisfaction

Automatic Status Synchronization

DokanGo automatically syncs delivery status from Steadfast, keeping your orders up-to-date without manual checking.

How It Works:

Manual Sync:

1. Open an order with Steadfast tracking
2. Click "Sync Status" button
3. System queries Steadfast API
4. Order status updates based on delivery status
5. Status history is recorded

Automatic Sync (Background):

• System periodically checks Steadfast for status updates
• Orders with active deliveries are synced automatically
• Status changes trigger notifications
• No manual intervention needed

Status Mapping:

Benefits:

• Always know current delivery status
• Automatic order status updates
• Reduced manual checking
• Faster customer service responses
• Accurate delivery performance tracking

Fraud Check Functionality

Steadfast provides fraud detection to help you identify risky orders before shipping.

How It Works:

1. Open an order before confirming
2. Click "Fraud Check" button
3. System queries Steadfast database with customer phone number
4. Results show:
   • Customer's order history with Steadfast
   • Number of successful deliveries
   • Number of returns/cancellations
   • Return rate percentage
   • Risk assessment (Low, Medium, High)

Risk Indicators:

Low Risk:

• Multiple successful deliveries
• Low return rate (under 10%)
• Consistent delivery acceptance
• Recommendation: Proceed with confidence

Medium Risk:

• Few previous orders
• Moderate return rate (10-25%)
• Some cancellations
• Recommendation: Proceed with caution, consider calling customer

High Risk:

• High return rate (over 25%)
• Multiple COD refusals
• Pattern of fake orders
• Recommendation: Verify order via phone call, consider requiring advance payment

Use Cases:

• Verify new customers before shipping
• Check large orders for fraud
• Reduce COD refusal losses
• Protect against fake orders
• Make informed shipping decisions

Balance Check Integration

Check your Steadfast account balance without leaving DokanGo.

How It Works:

1. Click "Check Balance" button in order processing or settings
2. System queries Steadfast API
3. Current balance displays
4. Shows available credit for consignments

Why It Matters:

• Ensure sufficient balance before creating consignments
• Avoid failed consignment creation
• Plan account top-ups
• Monitor delivery spending

Balance Management:

• Top up Steadfast account when balance is low
• Set up balance alerts
• Track delivery costs over time

Manual Courier Entry

Not all deliveries use Steadfast. DokanGo supports manual entry for other courier services.

When to Use Manual Entry

Other Courier Services:

• Pathao
• Paperfly
• Sundarban
• RedX
• Local courier services

Self-Delivery:

• In-person delivery
• Own delivery staff
• Pickup by customer

Special Situations:

• International shipping
• Bulk corporate deliveries
• Custom delivery arrangements

Manual Entry Process

1. Open a confirmed order
2. Click "Add Tracking Information"
3. Enter courier details:
   • Courier name
   • Tracking code (if provided by courier)
   • Delivery fee paid
   • Expected delivery date
   • Special notes
4. Save information
5. Manually update order status as delivery progresses

Tracking Information:

• Stored with the order
• Visible to customers on tracking page
• Used for delivery performance analysis
• Included in courier cost reports

Delivery Tracking

Track all deliveries, whether through Steadfast integration or manual entry.

Order-Level Tracking

Each order shows complete delivery information:

Delivery Details:

• Courier name (Steadfast or other)
• Tracking code
• Current delivery status
• Estimated delivery date
• Actual delivery date (when completed)
• Delivery fee paid

Status Timeline:

• Order confirmed
• Sent to courier
• In transit
• Out for delivery
• Delivered (or returned)

Customer Visibility:

• Customers see tracking information on order tracking page
• Tracking code is displayed prominently
• Status updates are shown in real-time
• Estimated delivery date helps set expectations

Bulk Tracking

View delivery status for multiple orders:

Delivery Dashboard:

• Orders in transit
• Orders out for delivery
• Orders delivered today
• Overdue deliveries (past expected date)
• Returns in progress

Filtering:

• By courier service
• By delivery status
• By date range
• By location

Courier Performance Analysis

Evaluate courier services based on cost, speed, and reliability.

Cost Analysis

Track total delivery costs by courier:

Metrics:

• Total fees paid to each courier
• Average cost per delivery
• Cost trends over time
• Cost by delivery location
• Cost as percentage of order value

Use Cases:

• Compare courier pricing
• Negotiate better rates
• Identify cost-saving opportunities
• Budget for delivery expenses

Speed Analysis

Measure delivery speed:

Metrics:

• Average delivery time by courier
• On-time delivery rate
• Fastest deliveries
• Slowest deliveries
• Speed by location

Use Cases:

• Choose fastest courier for urgent orders
• Set realistic delivery expectations
• Identify areas with slow delivery
• Improve customer satisfaction

Reliability Analysis

Assess courier reliability:

Metrics:

• Successful delivery rate
• Return rate
• Lost package rate
• Damaged delivery rate
• Customer complaint rate

Use Cases:

• Choose most reliable courier
• Reduce return losses
• Improve delivery success
• Switch couriers if performance is poor

Comparative Analysis

Compare multiple couriers side-by-side:

Comparison Table:

Decision Making:

• Steadfast: Higher cost but best reliability
• Pathao: Lower cost but slower
• Paperfly: Cheapest but highest returns

Choose based on your priorities (cost vs speed vs reliability).

Best Practices

Use Steadfast Integration - Leverage automation to save time and reduce errors.

Check Fraud Before Shipping - Use fraud check for new customers and large orders.

Monitor Balance - Keep Steadfast account topped up to avoid delivery delays.

Sync Status Regularly - Keep order statuses current for accurate tracking.

Track All Deliveries - Even for manual couriers, record tracking information.

Analyze Performance - Review courier performance monthly to optimize delivery strategy.

Communicate with Customers - Share tracking codes and expected delivery dates.

Handle Returns Quickly - Process returned deliveries promptly to restore inventory.

Compare Couriers - Don't stick with one courier if others perform better.

Plan for Peak Seasons - Ensure adequate courier capacity during busy periods (Eid, etc.).

Document Special Instructions - Add delivery notes for complex addresses or special requirements.

Follow Up on Delays - Contact courier for orders that are overdue.

Troubleshooting

Consignment Creation Fails

Possible Causes:

• Insufficient Steadfast balance
• Invalid customer phone number
• Incomplete delivery address
• API connection issue

Solutions:

• Check and top up Steadfast balance
• Verify customer phone number format
• Complete all address fields
• Retry after a few minutes

Status Not Syncing

Possible Causes:

• Tracking code not saved correctly
• Steadfast API delay
• Network connectivity issue

Solutions:

• Verify tracking code is correct
• Wait a few minutes and retry
• Manually check Steadfast portal
• Contact support if issue persists

High Return Rate

Possible Causes:

• Poor courier service in certain areas
• Inaccurate delivery addresses
• Long delivery times
• Customer fraud

Solutions:

• Use fraud check before shipping
• Verify addresses with customers
• Choose faster courier for distant areas
• Consider requiring advance payment for risky orders

Related Topics

• Order Processing - Learn about order management workflow
• Return & Resolution - Handle returned deliveries
• Order Fulfillment - See complete fulfillment process
• Store Settings - Configure courier integration