Order Tracking

Stay informed about your order's journey from placement to delivery with flexible tracking options designed for both guest and registered customers.

Overview

The platform provides two ways to track orders depending on whether you have an account. Guest customers can track orders using just their phone number, while registered customers enjoy a complete order history dashboard with detailed status timelines and courier tracking integration.

Order Tracking Interface

Key Capabilities

Phone-based tracking for guest customers (no account required)
Complete order history for registered users
Real-time status updates with visual timeline
Courier tracking code integration
Payment status visibility
Detailed order information at a glance

How It Works

Phone-Based Tracking (For Guest Customers)

Guest customers who checked out without creating an account can still track their orders easily using their phone number.

To Track an Order:

Visit the order tracking page
Enter your phone number (the one used during checkout)
View all orders placed with that phone number
Click any order to see full details

What You'll See:

Order number and date
Total amount paid
Current order status
Payment status (Paid or Unpaid)
Courier tracking code (if the order has been shipped)

This approach eliminates the need for creating accounts or remembering passwords while still providing full order visibility. If you later create an account using the same phone number, all your previous guest orders are automatically linked to your new account.

Order History (For Registered Users)

Customers with accounts get a dedicated order history page that shows all their purchases in one place.

Accessing Order History:

Log in to your account
Navigate to "My Orders" from your profile menu
Browse your complete order history with pagination
Click any order to view detailed information

Benefits of Registration:

See all orders in chronological order
Quick access to order details
Saved delivery address for faster checkout
Account statistics (total orders, total spent)
No need to enter phone number each time

Order Detail View

Whether you're a guest using phone-based tracking or a registered customer viewing your order history, clicking on any order reveals comprehensive information.

Order Information

Basic Details:

Order Number — Unique identifier (format: LC-YYYYMMDD-XXXX)
Order Date — When the order was placed
Total Amount — Final price including any discounts
Payment Method — bKash, Nagad, Rocket, or Cash on Delivery

Items Ordered:

Product names and images
Quantities ordered
Individual prices
Selected variants (color, size, etc.)
Subtotal for each item

Delivery Information:

Customer name and phone number
Complete shipping address
Any special delivery notes

Status Timeline

The order detail page includes a visual status timeline that shows your order's progress through each stage:

Order Statuses:

Pending — Order received, awaiting payment verification
Confirmed — Payment verified, order accepted by the store
Shipped — Package handed to courier for delivery
Delivered — Order successfully delivered to you

Additional Statuses:

Cancelled — Order cancelled before shipping
Returned — Order returned after delivery

The timeline clearly indicates which stage your order is currently in and when each status change occurred, giving you complete visibility into the fulfillment process.

Payment Status

The order detail view shows whether your payment has been verified:

Paid — Payment confirmed by the store
Unpaid — Awaiting payment verification

For manual payment methods (bKash, Nagad, Rocket), there may be a brief delay between when you send money and when the admin verifies the transaction. The payment status updates as soon as verification is complete.

Courier Tracking Integration

Once your order is shipped, the platform integrates with courier services to provide real-time delivery tracking.

Tracking Code

When the store ships your order via a courier service (like Steadfast), a tracking code is automatically generated and displayed on your order detail page.

What You Can Track:

Current location of your package
Estimated delivery date
Delivery attempts
Courier status updates

How to Use the Tracking Code

View your order details
Find the courier tracking code in the shipping information section
Use the code to track your package on the courier's website
Monitor real-time updates as your order moves toward delivery

The tracking code provides an additional layer of transparency, allowing you to see exactly where your package is at any given time.

Status Synchronization

The platform automatically synchronizes order status with the courier service:

When the courier marks a package as "Out for Delivery", your order status updates
When delivery is confirmed, the order status changes to "Delivered"
Any delivery issues are reflected in the order timeline

This integration ensures you always have the most current information without needing to check multiple systems.

Tracking Links

For convenience, the store may share direct tracking links with you via SMS or messaging apps.

Direct Order Links:

These links include your order number and take you straight to the order detail page without requiring you to enter your phone number. Simply click the link to see your order status instantly.

Example Use Cases:

Store sends you a tracking link after confirming your order
You bookmark the link for quick access
You share the link with someone else receiving the delivery

Benefits

No Account Required — Guest customers can track orders using just their phone number
Complete Visibility — See every stage of your order's journey
Real-Time Updates — Status changes appear immediately
Courier Integration — Track delivery with official courier tracking codes
Payment Transparency — Know exactly when your payment is verified
Order History — Registered users see all past orders in one place
Mobile-Friendly — Track orders from any device