Customer Accounts

Create an account to unlock a personalized shopping experience with order history, saved addresses, and profile management — or continue shopping as a guest with full order tracking capabilities.

Overview

The platform offers flexible account options designed to meet different customer needs. You can shop as a guest without any registration, or create an account to access enhanced features like order history, saved delivery addresses, and profile customization. Both approaches provide full order tracking and a seamless shopping experience.

Key Capabilities

Quick registration with email and password
Secure login and authentication
Profile management with avatar upload
Saved delivery address for faster checkout
Complete order history in one place
Account statistics and purchase insights
Automatic guest order claiming
Phone-based order tracking for guests

Registration Process

Creating an account takes less than a minute and immediately unlocks personalized features.

How to Register

Click "Sign In" in the header
Select "Create an account" or navigate to the registration page
Provide your information:
- Full Name — Your name for orders and profile
- Email Address — Used for login and order notifications
- Password — Must be at least 8 characters with uppercase, lowercase, and a number
- Phone Number — Optional; Bangladeshi mobile format (01XXXXXXXXX)
Click "Create Account"
You're automatically logged in and redirected to the homepage

Guest Order Auto-Claiming: If you provide a phone number during registration and have previously placed orders as a guest using that same phone number, all those orders are automatically linked to your new account. You'll see your complete order history immediately after registration.

Password Requirements

For security, passwords must meet these criteria:

Minimum 8 characters
At least one uppercase letter (A-Z)
At least one lowercase letter (a-z)
At least one number (0-9)

Login and Authentication

Access your account anytime to view orders, update your profile, or manage your information.

Signing In

Click "Sign In" in the header
Enter your email address and password
Click "Sign In"
You're redirected to your intended destination or the homepage

Inline Checkout Login: If you're in the middle of checkout and decide to log in, you can authenticate without leaving the checkout page. Your cart is preserved, and your saved address automatically pre-fills the delivery form.

Signing Out

Click your profile icon in the header and select "Sign Out" from the dropdown menu. You'll be logged out immediately and returned to the homepage.

Profile Management

Your profile page is the central hub for managing your personal information, delivery address, and account preferences.

Accessing Your Profile

Click your profile icon in the header
Select "My Profile" from the dropdown menu
View and edit your information

Personal Information

You can update the following details:

Name — Your full name (minimum 2 characters)
Email — Displayed for reference but cannot be changed (used for login)
Phone Number — Optional; Bangladeshi mobile format (01XXXXXXXXX)

Changes are saved instantly when you click "Save Changes". A confirmation message appears when your profile is successfully updated.

Avatar Upload

Personalize your account with a profile photo that appears in the header and on your profile page.

How to Upload an Avatar:

Navigate to your profile page
Click "Upload Photo" in the avatar section
Select an image from your device (maximum 4 MB)
The image uploads automatically
Your new avatar appears immediately

Initials Fallback: If you don't upload a photo, the system displays a colored circle with your initials (first letters of your name) as a visual identifier.

Saved Delivery Address

Save your primary delivery address to speed up future checkouts. The address form includes:

District — Your district
City / Upazila — City or municipality
Area — Specific area or neighborhood
Street Address — House number, road name, and additional details

Checkout Pre-Fill: When you have a saved address, the checkout page automatically fills in your delivery information. You can still edit any field if you need to ship to a different location for a specific order.

A subtle banner appears at checkout indicating "Using your saved address" with a link to edit your profile if needed.

Order History

Registered customers get a dedicated order history page showing all purchases in one convenient location.

Viewing Your Orders

Click your profile icon in the header
Select "My Orders" from the dropdown menu
Browse your complete order history with pagination

Order List Features

Each order card displays:

Order Number — Unique identifier (format: LC-YYYYMMDD-XXXX)
Order Date — When the order was placed
Status Badge — Current order status (Pending, Confirmed, Shipped, Delivered)
Payment Badge — Payment status (Paid or Unpaid)
Product Thumbnails — Images of all items in the order
Item Details — Product names, quantities, and prices
Delivery Area — Shipping destination
Tracking Code — Courier tracking number (if shipped)
Order Total — Final amount including any discounts

Click any order to view complete details including the status timeline, full delivery address, and payment information.

Recent Orders on Profile

Your profile page shows the 5 most recent orders in a quick-access sidebar. Each entry displays:

Order number
Item count
Order date
Total amount
Status indicator

Click "View All" to see your complete order history, or click any individual order to view its details.

Account Statistics

Your profile page provides insights into your purchase history and shopping patterns.

Statistics Dashboard

Four key metrics are displayed:

Total Orders — Number of orders you've placed
Total Spent — Sum of all paid orders in BDT (৳)
Pending Orders — Orders awaiting confirmation or payment
Delivered Orders — Successfully completed deliveries

These statistics update automatically as you place new orders and as orders progress through fulfillment.

Guest Order Auto-Claiming

The platform intelligently links your guest orders to your account when you register, ensuring you never lose your order history.

How It Works

You place one or more orders as a guest using your phone number
Later, you decide to create an account
During registration, you provide the same phone number
The system automatically finds all guest orders with that phone number
Those orders are instantly linked to your new account
You see your complete order history immediately after registration

No Manual Action Required: The auto-claiming process happens automatically in the background. You don't need to request it or take any additional steps.

Benefits

Seamless Transition — Move from guest to registered customer without losing data
Complete History — All your orders in one place, regardless of when you created your account
Accurate Statistics — Account metrics include all your purchases, even pre-registration orders
Unified Tracking — Track all orders from a single dashboard

Benefits of Creating an Account

While guest checkout is convenient for one-time purchases, creating an account provides significant advantages for returning customers.

Account Benefits

Order History — See all past orders in chronological order with full details
Saved Address — No need to type your delivery information every time
Faster Checkout — Pre-filled forms reduce checkout time significantly
Profile Customization — Upload an avatar and manage your personal information
Account Statistics — Track your total orders and spending
Automatic Order Claiming — Guest orders are linked when you register
Secure Access — Password-protected account with your order data
Easy Tracking — Access order details without entering your phone number each time

Guest Checkout Alternative

If you prefer not to create an account, you can still:

Place orders without registration
Track orders using your phone number
Receive all order updates
Complete the full checkout process

Guest customers have access to the same products, pricing, and checkout experience as registered users. The only difference is the convenience features available after creating an account.

Language Support

The entire account experience supports seamless language switching between English and Bangla.

Bilingual Features

Registration and login forms
Profile management interface
Order history and details
Account statistics
All buttons, labels, and messages

Toggle your preferred language using the button in the header, and your choice is remembered for future visits. The language setting applies across your entire shopping experience, including the storefront and checkout.

Security and Privacy

Your account information is protected with industry-standard security measures.

Security Features

Password Encryption — Passwords are securely hashed and never stored in plain text
Session Management — Secure authentication tokens with automatic expiration
Access Control — Only you can view your orders and profile information
Phone Uniqueness — Each phone number can only be associated with one account

Changing Your Password

If you need to update your password:

Navigate to your profile page
Look for the password change option
Enter your current password
Provide a new password meeting the security requirements
Confirm the new password
Save changes

Your new password takes effect immediately, and you remain logged in on your current device.

Mobile Experience

The account management interface is fully optimized for mobile devices, ensuring you can manage your profile and view orders from any device.

Mobile Features

Touch-friendly navigation
Responsive profile forms
Optimized order history layout
Fast avatar upload
Accessible dropdown menus
Quick access to account features

Most customers in Bangladesh shop on mobile devices, so the mobile experience is prioritized in every design decision.